Last updated: 4 November 2026
1. Data controller
Personal data collected on the www.ormeau-normandie.fr website is processed by SCI L’ORMEAU, owner of Domaine de l’Ormeau, 12 avenue du Général de Gaulle, 14700 Falaise, represented by its manager, Charles-Hubert Le Baron. Contact: contact@ormeau-normandie.fr.
2. Data collected
Depending on how you use the website, we may process:
- the information entered in the contact form: surname, first name, email address, telephone number and message;
- the information needed for a booking request and for your stay: identity, contact details, dates, number of guests and our exchanges with you;
- browsing data (pages viewed, length of visit, type of device), only if you accept audience measurement cookies.
Required fields in the form are marked with an asterisk: without them, we cannot reply to your enquiry.
3. Purposes and legal bases
- Replying to your information and booking requests: pre-contractual measures taken at your request.
- Managing the booking, the stay and invoicing: performance of the rental contract.
- Meeting our legal obligations, in particular accounting and tax: legal obligation.
- Measuring website traffic in order to improve it: your consent, which you may withdraw at any time.
- Ensuring the safety of people and property through video surveillance of the property’s surroundings: legitimate interest.
No data is sold or rented to third parties.
4. Recipients and service providers
Your data is intended for the owner of the estate and, to the extent necessary, for the service providers who help run the website and manage stays:
- Hostinger International Ltd, website host (Cyprus);
- Google Ireland Ltd (Google Analytics), for audience measurement, only after your consent;
- Guesty, the estate’s booking management software;
- Booking.com and Airbnb, when you book through them: they then process your data under their own privacy policies;
- WhatsApp (Meta), if you choose to contact us that way.
Some of these providers may process data outside the European Union, in particular in the United States. These transfers are covered by the safeguards provided for in the GDPR: an adequacy decision of the European Commission, including the Data Privacy Framework, or standard contractual clauses.
5. Retention periods
- Enquiries that do not lead to a booking: 3 years from the last exchange.
- Booking and stay data: for the duration of the contractual relationship, then 5 years.
- Invoices and accounting records: 10 years, in accordance with the French Commercial Code.
- Audience measurement cookies: 13 months at most. Your cookie choice is kept for 12 months.
- Video surveillance footage: one month at most, unless there is an incident or ongoing proceedings.
6. Video surveillance
The property is equipped with a video surveillance system covering the entrances to the grounds and the outer perimeter, for the safety of people and property. No cameras are installed inside the house or in private areas.
7. Your rights
Under the GDPR and the French Data Protection Act, you have the right to access, rectify and erase your data, to restrict or object to its processing, and to data portability. You may also withdraw your consent at any time and give instructions on what should happen to your data after your death.
To exercise these rights, write to contact@ormeau-normandie.fr or to 12 avenue du Général de Gaulle, 14700 Falaise. We will reply within one month.
If, after contacting us, you believe your rights have not been respected, you may lodge a complaint with the CNIL, the French data protection authority (3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr).
8. Cookies
Audience measurement cookies are only set with your consent, given in the banner shown on your first visit. You can change your choice at any time with the “Manage consent” button at the bottom of the page. Full details of the cookies are given in the cookie policy.
9. Security
We take appropriate technical and organisational measures to protect your data against loss, alteration or unauthorised access, including an encrypted connection (HTTPS) and access restricted to those who need it.
10. Governing law
This policy is governed by French law. Disputes relating to a booking fall under the courts specified in Article 19 of the Terms and Conditions.
