Terms and Conditions
Domaine de l’Ormeau, 12 avenue du Général de Gaulle, 14700 Falaise
Version in force as of 07/08/26
Article 1. Purpose and scope
These General Terms and Conditions of Sale (hereinafter the “Terms and Conditions”) govern the seasonal rental of Domaine de l’Ormeau, a meublé de tourisme (furnished tourist accommodation) located at 12 avenue du Général de Gaulle, 14700 Falaise, as well as the ancillary services offered by the operator, including exclusive hire of the estate for a private event.
They apply to all bookings made directly, by telephone, by e-mail, via the WhatsApp application or through the website www.ormeau-normandie.fr.
Bookings made through a third-party platform (Airbnb, Booking.com, ThirdHome or any other platform) remain subject to the specific terms of the platform concerned, in particular with regard to payment and cancellation. These Terms and Conditions apply to such bookings on a supplementary basis in all matters relating to the use of the premises, the house rules and the client’s liability.
Any booking implies full and unreserved acceptance of these Terms and Conditions, which the client declares to have read and understood before making the booking.
Article 2. Identification of the provider
SCI L’ORMEAU, with share capital of 248,000 euros, whose registered office is at 12 avenue du Général de Gaulle, 14700 Falaise, registered with the RCS (Trade and Companies Register) of Caen under number 480820737, intra-Community VAT number FR55480820737, hereinafter “the Estate”.
Contact: contact@ormeau-normandie.fr · +33 6 51 72 71 51
The house and grounds are owned by SCI L’ORMEAU, RCS Caen 480 820 737.
Article 3. Description of services
Domaine de l’Ormeau is a 19th-century residence let on an exclusive basis, to a single group at a time. The rental covers:
- the house, with 7 bedrooms accommodating up to 14 people, together with its reception rooms and communal areas;
- the enclosed grounds of approximately two hectares;
- the private wellness area: indoor pool, sauna, hydrotherapy jets and outdoor hot tub.
The pool is heated to approximately 29°C from April to October. Outside this period it is not heated; the sauna and hot tub remain available.
The descriptions, photographs, videos and floor areas shown on the website are provided for information only. Minor differences arising from maintenance, the season or changes to the furnishings and layout shall not constitute a breach by the Estate, provided that they do not substantially affect the service.
Optional services. A private chef, table service, massages, wine, cider and calvados tastings, additional housekeeping, transfers and the coordination of service providers can be arranged on request, subject to availability and to prior order. These services are invoiced separately, as stated in the quote. Where they are performed by independent providers, the Estate acts as an intermediary; responsibility for their performance lies with the provider concerned.
Article 4. Booking
4.1. Each enquiry results in a written proposal stating the dates, length of stay, number of people, services selected, total price and payment terms.
4.2. The booking becomes firm and final once both of the following conditions are met: the Estate has received the proposal accepted in writing, and the deposit provided for in Article 6 has been received. The Estate then sends a booking confirmation by e-mail.
4.3. The client making the booking must be of legal age and have the legal capacity to enter into a contract. The client declares that they are booking on their own behalf or on behalf of the persons they designate, and stands guarantor for those persons’ compliance with these Terms and Conditions and the house rules. The client is the Estate’s sole point of contact for the entire duration of the stay.
4.4. No later than seven days before arrival, the client shall provide a list of the names of all occupants and the expected time of arrival.
4.5. The Estate reserves the right to refuse any booking whose purpose, format or number of participants would be incompatible with the nature of the premises, in particular large receptions, parties open to the public and events such as hen or stag parties.
Article 5. Prices
5.1. Prices are expressed in euros. They are given on request in a quote and vary according to the season, the length of stay, the number of occupants and the level of service required.
5.2. The quote specifies whether prices are inclusive or exclusive of tax, and the applicable rate of VAT.
5.3. Unless otherwise stated in the quote, the price includes the use of the house and grounds, access to the wellness area, bed linen and towels, water, electricity and heating within the limits of normal use, and end-of-stay cleaning.
5.4. The following are not included: the tourist tax, optional services, items consumed and services invoiced on site, and any restoration of the premises beyond routine cleaning.
5.5. Tourist tax. The tourist tax is collected on behalf of the relevant local authority, at the current rate, per person and per night. It is invoiced in addition to the price and paid with the balance or on site.
5.6. Prices are fixed for confirmed bookings. Any change in tax or VAT rates imposed by regulations will be passed on.
Article 6. Payment terms
6.1. Unless special conditions are stated in the quote, payment is made as follows:
- a deposit of 30% of the total amount upon booking;
- the balance no later than 30 days before the arrival date.
For any booking made less than 30 days before arrival, the full price is payable immediately.
6.2. Sums paid upon booking constitute deposits (acomptes) within the meaning of Article L. 214-1 of the Code de la consommation (French Consumer Code), and not arrhes (forfeitable deposits). They are definitively binding on both parties, subject to the provisions of Article 8.
6.3. Accepted methods of payment are bank transfer and bank card via the Estate’s secure payment platform. Any bank charges, in particular for transfers from abroad, are payable by the client.
6.4. Failure to pay the balance by the due date, after a reminder that has gone unheeded for seven days, entitles the Estate to treat the booking as cancelled by the client, and the cancellation scale in Article 8 shall apply.
6.5. In accordance with Articles L. 441-10 and D. 441-5 of the Code de commerce (French Commercial Code), any late payment by a business client automatically incurs penalties calculated at the increased statutory interest rate, together with a fixed indemnity of 40 euros for recovery costs.
Article 7. No right of withdrawal
In accordance with Article L. 221-28, 12° of the Code de la consommation, the right of withdrawal does not apply to contracts for the provision of accommodation, transport, catering or leisure services to be provided on a specific date or at a specific frequency.
Consequently, no booking is subject to a withdrawal period, even when it is concluded at a distance. Only the provisions of Article 8 apply.
Article 8. Cancellation and changes
8.1. Cancellation by the client
Any cancellation must be notified in writing to contact@ormeau-normandie.fr. The date of receipt of the notification shall be authoritative. The following amounts shall be retained by the Estate:
| Date of cancellation | Amount retained |
|---|---|
| More than 60 days before arrival | 30% of the total price (amount of the deposit) |
| Between 60 and 31 days before arrival | 50% of the total price |
| Between 30 and 15 days before arrival | 75% of the total price |
| Less than 15 days before arrival | 100% of the total price |
The price of optional services already booked with external providers remains payable under the terms specific to each provider.
8.2. Shortened stay, late arrival and absence
Late arrival, early departure, the absence of one or more occupants or any reduction in the number of participants shall not give rise to any refund or price reduction.
8.3. Changes by the client
Any request to postpone will be considered in good faith and accepted subject to availability. Postponement is not a right. If agreed, any price difference relating to the new period shall be payable by the client.
8.4. Cancellation by the Estate
If the Estate is unable to provide the service, it shall inform the client without delay and offer them, at their choice, either an equivalent alternative period or a full refund of all sums paid. No further compensation is due where the cancellation results from a case of force majeure within the meaning of Article 15.
8.5. Cancellation insurance
The client is strongly advised to take out cancellation insurance covering the financial consequences of a cancellation. The Estate can provide the contact details of specialist insurers.
Article 9. Check-in, check-out and condition report
9.1. Unless otherwise agreed, check-in is from 5pm and check-out is no later than 11am. Any occupation beyond the check-out time may result in an additional night being charged.
9.2. Guests are welcomed on arrival for the handover of the keys, a tour of the house and an explanation of how the equipment works. The client undertakes to give a realistic arrival time and to give notice of any delay.
9.3. A condition report and inventory are drawn up jointly on arrival. Unless a written reservation is made within 24 hours of taking possession, the premises and their contents shall be deemed to be in order.
9.4. A check-out condition report is drawn up on departure, in the presence of the client wherever possible.
9.5. The client shall leave the premises clean and tidy: dishes washed and put away, rubbish disposed of in the containers provided, furniture returned to its place. The end-of-stay cleaning included in the price covers normal use; any restoration beyond this shall be invoiced.
Article 10. Security deposit
10.1. A security deposit of up to €5,000, adjusted to the length and nature of the stay and specified at the time of booking, is required no later than the handover of the keys, by card imprint, pre-authorisation or bank transfer.
10.2. It is neither a deposit towards the price nor a limit on liability: it is offset against any sums owed, without prejudice to the Estate’s right to claim the balance if the loss exceeds it.
10.3. The security deposit is returned or released within a maximum of fifteen days of departure, less, where applicable, the cost of any damage found, missing items, unpaid consumption, exceeding the permitted capacity, additional cleaning or losses arising from failure to comply with the house rules. An itemised statement is provided to the client if any amount is withheld.
Article 11. Conditions of occupancy and house rules
11.1. Capacity. The number of occupants may not exceed 14 people staying overnight. Any unauthorised excess constitutes a serious breach entitling the Estate to charge a penalty, to refuse access to the additional persons or to terminate the stay without refund.
11.2. Quiet enjoyment. The client undertakes to occupy the premises in a reasonable manner, to respect the residential character of the neighbourhood and to cause no disturbance to the neighbours.
11.3. Music and noise. Amplified music is permitted during hours agreed in writing before the stay. Large parties are not permitted. The Estate may require any excessive noise to be stopped immediately, in particular after 10pm, without this giving rise to any right to compensation.
11.4. Smoking. Smoking and vaping are strictly prohibited inside the house. Outdoor areas are provided for this purpose. Any breach will result in charges for deodorising and restoring the premises.
11.5. Pets. Pets are permitted only with prior written authorisation and may incur a supplement.
11.6. Fire safety. The use of unprotected candles, sky lanterns, fireworks, smoke flares, barbecues not provided by the Estate and any open fire in the grounds is prohibited, unless prior written authorisation has been given.
11.7. Furniture and decoration. Moving heavy furniture, taking down artworks and fixing anything to the walls, panelling or trees are prohibited without prior written consent.
11.8. Subletting. Subletting, transferring the booking, selling access to the estate and organising any paid event or event open to the public are prohibited.
11.9. Filming and professional photography. Any use of the premises for filming, commercial photo shoots or recordings intended for commercial use is subject to a specific written agreement and separate pricing.
11.10. The house rules provided on arrival supplement these Terms and Conditions and are equally binding. In the event of a serious or repeated breach, the Estate may terminate the stay immediately and without refund, after formal notice to comply has gone unheeded.
Article 12. Pool, sauna, hot tub and grounds
12.1. The wellness area is private and reserved exclusively for the occupants of the estate. It may be used freely during the stay, under the conditions and at the times specified in the house rules.
12.2. No supervision. The pool, sauna and hot tub arenot supervised at any time. They are used under the client’s sole responsibility.
12.3. Children. Minors must be supervised at all times by a responsible adult, including near the pool, the hot tub and the pool surrounds. The client guarantees that the entire group complies with this obligation.
12.4. Use of the pool, sauna and hot tub is not recommended after drinking alcohol or in the event of a medical contraindication, in particular a cardiac or dermatological condition, nor, in the case of the sauna and hot tub, for pregnant women.
12.5. The client undertakes to follow the instructions displayed, not to tamper with the technical equipment, pumps, filtration systems or water treatment products, and to report any fault immediately.
12.6. A temporary interruption of access to the pool or sauna for technical, health or safety reasons shall not give rise to any price reduction, unless it deprives the client, on a lasting basis, of an essential element of the stay expressly mentioned in the contract.
12.7. Grounds and trees. The grounds contain century-old trees. Guests are asked not to climb them, not to walk in the grounds in strong winds and to respect the planted areas.
Article 13. Exclusive hire and private events
13.1. Exclusive hire of the estate for an intimate wedding, a family reunion, a birthday, a residential seminar or a get-together with friends is subject to a specific contract setting out the format, the number of daytime participants, the timings, the areas made available, the selected service providers and the amount of the security deposit.
13.2. The number of people staying overnight remains limited to 14. Daytime capacity is set out in the contract, according to the chosen format and the applicable safety rules.
13.3. External service providers. The client may engage their own service providers, provided that they give the Estate, no later than fifteen days before the event, the providers’ identity, the nature of their services and a valid certificate of professional liability insurance. Each provider is responsible for its equipment, its staff and any damage it causes. The client remains the guarantor of the providers’ compliance with the house rules and of the restoration of the areas used.
13.4. Deliveries and set-up. Times for delivery, set-up and dismantling are agreed in writing. All equipment must be removed by the end of the contractual period; failing this, it will be removed at the client’s expense.
13.5. Safety and security. The client shall ensure compliance with the safety rules, the emergency exit requirements and the Estate’s instructions. Depending on the chosen format, the Estate may require the presence of a security guard or a technical manager, at the client’s expense.
13.6. Event insurance. The client organising the event shall take out third-party liability insurance covering the event, its participants and its service providers, and shall provide proof of this cover before the event.
Article 14. Insurance and liability
14.1. The client declares that they hold third-party liability insurance covering rental risks, known as “garantie villégiature” (holiday rental cover), including damage caused to the property made available. Proof of this cover must be provided on request, and no later than on arrival.
14.2. The client is liable for all damage, loss, disappearance and deterioration occurring during the stay and caused by the client, the occupants, their guests, their service providers or their animals, whatever the cause, excluding normal wear and tear.
14.3. The Estate cannot be held liable for theft, loss of or damage to personal belongings, vehicles or valuables left in the house, in the grounds or in parking spaces.
14.4. The Estate accepts no liability for any accident resulting from failure to comply with the safety instructions or the house rules, or from abnormal use of the equipment.
14.5. The Estate cannot be held liable for inconvenience beyond its control: roadworks, network outages attributable to operators, weather conditions or nuisance from neighbouring properties.
14.6. Where the Estate’s liability is established, it is limited to direct and foreseeable damage and may not exceed the total amount actually paid for the stay concerned. This limitation does not apply in the event of personal injury, gross negligence or wilful misconduct.
Article 15. Force majeure
Neither party may be held liable for failure to perform its obligations in the event of force majeure within the meaning of Article 1218 of the Code civil (French Civil Code) and the case law of the French courts.
If the force majeure event prevents the stay from taking place, the stay shall be postponed by mutual agreement or, failing this, automatically terminated, with the sums paid being refunded to the client, less any non-recoverable costs already incurred with third-party providers on the client’s behalf and duly evidenced.
If the impediment lasts more than thirty days, either party may terminate the contract by written notice.
Article 16. Video surveillance and personal data
16.1. The property is equipped with a remote surveillance system covering the entrances to the grounds and the outer perimeter, solely for the safety of people and property. No cameras are installed inside the house or in private areas. The client shall inform the occupants and their guests of the existence of this system.
16.2. Personal data collected in connection with the booking is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the loi Informatique et Libertés (French Data Protection Act). The purposes, retention periods and procedures for exercising the related rights are set out in the Privacy Policy available on the website.
16.3. Any request may be sent to contact@ormeau-normandie.fr. The client has the right to lodge a complaint with the CNIL (French data protection authority).
Article 17. Complaints and mediation
17.1. Any problem arising during the stay must be reported to the Estate immediately, so that it can be resolved on site. A complaint made after departure about a defect that was not reported in good time cannot be validly relied upon.
17.2. Any written complaint must be sent to contact@ormeau-normandie.fr or by registered letter to the registered office, within thirty days of the end of the stay.
17.3. In accordance with Articles L. 611-1 et seq., L. 616-1 and R. 111-1 6° of the Code de la consommation (French Consumer Code), a consumer client may refer the matter free of charge to the Médiateur du Tourisme et du Voyage (MTV), after first sending a written complaint to the Estate, if no satisfactory reply, or no reply at all, has been received within 60 days.
Contact details of the mediator: MTV Médiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17. The referral procedure is set out on its website: www.mtv.travel.
Article 18. General provisions
18.1. Should any provision of these Terms and Conditions be declared null and void or unenforceable, the remaining provisions shall remain in full force and effect.
18.2. Failure by the Estate to invoke a breach shall not constitute a waiver of its right to invoke that breach subsequently.
18.3. The Estate reserves the right to amend these Terms and Conditions at any time. The applicable terms are those in force on the date the booking is confirmed.
18.4. These Terms and Conditions may be translated into other languages. In the event of any discrepancy in interpretation, the French version shall prevail.
Article 19. Governing law and jurisdiction
These Terms and Conditions are governed by French law.
Failing an amicable settlement, any dispute shall fall within the jurisdiction of the French courts. A consumer client may, at their choice, bring proceedings before the court for the place where they resided when the contract was concluded or the court for the place where the property is located. For business clients, exclusive jurisdiction is conferred on the courts within the jurisdiction of Caen.
